Roofing Success Stories in the Ozarks

The Right Roofing Company Makes All the Difference

Choosing the right roofing company can mean the difference between a denied claim and a fully covered replacement. Many homeowners don’t realize the hidden damage on their roofs until it’s too late—leading to costly repairs, insurance headaches, and unnecessary out-of-pocket expenses. That’s where we come in. From navigating complex claims to securing full approvals and delivering expert installations, we ensure your home stays protected without the stress. See how we’ve helped homeowners just like you avoid common pitfalls, maximize their insurance benefits, and transform their homes with confidence.

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Serving Southwest Missouri & Northwest Arkansas
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Trusted by Over 350 Homeowners in the Ozarks

Real Homeowners. Real Results.

From Skeptic to Believer: How Tom Janus Discovered Hidden Roof Damage & Got a Full Replacement

Tom Janus never expected to need a new roof. As a homeowner with Country Financial insurance, he assumed his roof was in good condition. There were no visible leaks, and from the ground, everything seemed fine. He had heard about roofers knocking on doors after storms, and he didn’t want to be taken advantage of.


But when he agreed to our free roof inspection, what we found surprised him. There were three separate holes in his ridge cap shingles, and water had already started damaging the roof decking beneath. On top of that, we identified significant hail damage—enough to qualify for an insurance-covered replacement.


At first, Tom hesitated. Would his insurance really cover it? Was filing a claim even worth it? But after walking him through the process and explaining exactly how we handle everything from inspections to adjuster meetings, he decided to move forward.


We met with his insurance adjuster in person to ensure all the damage was properly documented, and in the end, we got his claim fully approved for a complete roof replacement. Within just one day, we installed a Tamko Titan XT Class-3 hail-resistant roof, giving him better protection and potential insurance savings. We also upgraded his gutters with RainDrop Pro gutter guards for long-term durability.


But what excited Tom the most? The transformation. He decided to change his roof color, which completely refreshed the curb appeal of his home. What started as skepticism turned into relief, and by the end, Tom was thrilled that he took action before the hidden damage got worse.

The Cost of Choosing the Wrong Roofing Company: Bill Whitworth’s Costly Mistake (and How We Were Able To Fix It)

Bill Whitworth had already dealt with roof repairs before he met us. After a tree fell on his home, he hired another roofing company to replace three slopes of his roof. He assumed the job was done correctly, and everything was in good shape.


Months later, when a new leak appeared in his garage, Bill reached out to us for a free inspection—just to double-check for any new damage. What we found shocked him.


The original roofing company had missed extensive hail damage on the rest of his roof. While they had replaced only the visibly damaged areas, they failed to recognize the bigger picture. Their lack of insurance claim expertise meant they left Bill vulnerable to future problems.


We provided real-time photo and video evidence of the missing shingles, hail damage, and structural issues. Seeing the proof for himself, Bill decided to file a claim with State Farm.


Because we specialize in insurance claims, we knew exactly how to handle the process to get full approval—not just for the unrepaired sections, but also for the three slopes the other company had already replaced.


Unfortunately, since Bill originally hired a less experienced company, he ended up paying more than he should have. If he had called us first, his entire roof could have been covered the first time, saving him time, money, and stress. But in the end, we made sure that he got the complete, high-quality roof replacement he truly needed.

The Power of Experience: How Jeff Jabara Avoided the Insurance Battle His Neighbor Endured

Jeff Jabara wasn’t actively looking to replace his roof. Like many homeowners, he figured he had a few more years left before needing any major work. He also had State Farm insurance, but he was hesitant to file a claim because of what he had seen happen to his neighbor.


His neighbor had spent months fighting with State Farm to get a claim approved, only to hit roadblock after roadblock. Even after multiple inspections, their claim was still denied. Hearing about his neighbor’s struggles made Jeff even more cautious.


But when we conducted a free inspection, we found significant hail damage—damage that qualified for a full roof replacement under his insurance policy. The difference? We knew how to present the case properly to the adjusters.


Instead of dealing with months of frustration like his neighbor, Jeff’s claim was fully approved in just one adjuster meeting. Because we have strong relationships with local adjusters and know how to navigate the insurance claim process efficiently, we were able to get him approved on the very first try.


While his neighbor continued to struggle, Jeff’s brand-new roof was installed quickly and stress-free. By choosing Big Chief Roofing, he avoided the frustration, the back-and-forth, and the hassle of fighting an uphill battle with insurance.